Shopping Cart
Your cart is empty.
Browse Categories

Return Policy


30 Day Money Back Guarantee We want you to be fully satisfied with your purchase. If you are not completely satisfied with your purchase, you may return non-custom made items for a full refund (minus any shipping, handling or gift wrap charges) within 30 days of the original shipping date. The item must be in new, unused condition in original packaging with all paperwork, parts and accessories and shipped back to us in a shipping box, to ensure full credit.

 

All purchases must receive prior authorization from the factory before a return can be accepted. In the event an item or items are returned without prior authorization, and if accepted back, a restocking fee of 25% will automatically be deducted from the refund providing the covers can be resold. If the covers for whatever reason are not accepted back by the SUPERLAMB factory, they will be returned, and the shipping charged to the customer.

 

A restocking fee of 25% will apply for any of the following:

  • Returned item received beyond 30 days of original shipping date;

  • Item is returned dirty and can be cleaned. If an item cannot be cleaned, it will be returned to you and your credit card will be charged return shipping.


Should both of the above situations occur, the item will be shipped back to you at your expense.

 

The 30 Day Money Back Guarantee does not apply to Clearance (Hot Buy) items, as all sales are final in that section of the website. The manufacturer warranty still applies to these items.

 

There are no returns on Tailormade (custom made to order) items except for defects in materials or workmanship. This includes all Tailormade Original, Tailormade Insert, Tailormade Supervest, Tailormade Headrest, Tailormade Console, Tailormade Armrest and Tailormade Floor Mats. In the event there is a problem, SUPERLAMB will pay to have the covers returned to the factory to evaluate your complaint. In addition SUPERLAMB reserves the right to fix any problems or replace the covers at our discretion. Please remember, when ordering Tailormade seat covers, you acknowledge on the order that you understand that Tailormade covers cannot be returned for a refund. Every cover is made by hand and yes we do occasionally make mistakes although they are very infrequent. It is usually always something small so it is corrected and shipped back to you the same day it comes back into our factory. This includes all of the Tailormade Series of car seat covers, Tailormade Armrests, Tailormade Headrests and Tailormade Console Lid Covers.

SUPERLAMB uses only the best Australian and New Zealand sheepskins, they are expensive, and the seat covers you want to order takes a team of 3 people between 2 hours and 6 hours to make, depending on the vehicle and style of seat. 


Installation Problems:  Having problems installing the seat covers is not a reason to return them. In 95% of all cases where there have been problems, we are able to assist the customer with the installation over the phone, email or Skype. If after having received assistance from our Installation staff and you are still not satisfied with the fit, we ask that you email us a picture, (If you do not have a computer, please mail us the picture). With the assistance of a picture we are able to see the problem and determine if it's a factory issue or if it was not installed it correctly.


Color Swatch: We recommend you request a color swatch when ordering Tailormade seat covers, (just check the box)  there is no cost to you and it reduces the chances of a mistake being made, particularly when colors can differ from computer to computer. If you are in a rush, keep in mind depending on where you live, a color sample will delay your order.   


Summary: Please remember, the chances are that we have already installed covers similar to the ones you just purchased. If the vehicle is new when you placed your order, and we don't have a pattern for it yet, we go to our local Dealerships in the city of San Diego and select the vehicle that is identical to yours and make the template (pattern)identical to your seats, head rests, consoles etc. After having made the templates, we make the covers, take them back to the Dealer and Install them on the car. If there is a problem we fix it, if not we ship it, either way we know the covers fits. With older vehicles, in many cases the covers have already been made hundreds of times so the fit is guaranteed.  


We are here to help you, we value the fact that you chose our company for your seat covers. If you have any questions please email us or call 1-800-821-4737 ext 8, Thank you.